FAQ

GENERAL FAQ

  1. Can I exchange sizes?

    Yes, you can arrange for an exchange within 14 days of receiving the product. It must be unwashed and only worn once to try on.

  2. Can I get a refund?

    We’re so sorry that you didn’t have a good experience with our products. Unfortunately, we do not usually accept refunds, but do reach out to us via email at hello@bossmama.my so that we can explore your options. You can request for an exchange within 14 days of receiving the products if it doesn’t fit you or if it's damaged.

  3. Can I arrange for self pick-up or Grab/Lalamove/MrSpeedy delivery?

    Yes, you can reach out to us via email at hello@bossmama.my or WhatsApp us to arrange for purchase and delivery. Kindly note that at the moment, it might not be possible to arrange for same-day self pick-up/courier delivery, but do chat with us so we can help you explore your shipping options.

  4. Do you do international shipping?

    If you are located in Brunei, we currently have a sole distributor from which you can buy our Boss Mama products directly. You can reach out to Nadia at +673 884 8241 via WhatsApp here to make a purchase directly.

    For other countries, we do ship internationally but the cost of shipping is covered by customers. If you’d like to place an international order, please email us via hello@bossmama.my or WhatsApp us.

  5. How can I pay for my order?

    Boss Mama accepts all major debit/credit cards via Split and online banking via Billplz. We also accept PayPal payments.

    We also provide installment payment plans of up to 3 months with Split. Simply choose your preferred payment option at checkout.

    You can also do a manual bank transfer to our account, so please reach out to us via hello@bossmama.my or WhatsApp for us to process your order manually.

  6. How long does delivery take?

    4-7 working days, depending on your location. Please prepare for longer delivery times if you are located outside Malaysia.

    For self pick-up/courier delivery, we are able to arrange for next-day delivery. Same-day pick-up/courier might not be available at the moment, so do chat with us at hello@bossmama.my or WhatsApp so we can help you explore your shipping options.

    Due to the COVID-19 pandemic, delivery via postage may take longer than expected if cases are found within the courier facilities.

  7. I received the wrong order! Can I get a free exchange?

    We’re so sorry you received the wrong products! Yes, you can deliver your order back to us and we will refund your shipping cost and send you your original order for free.

  8. My item arrived damaged! What should I do?

    We are so sorry to hear that your order arrived in less than perfect condition! Please let us make it right. Do reach out to us and we will be more than happy to process a replacement order. You can deliver the damaged item(s) back to us and we will refund you the shipping cost. We will send you a new order once we have received the damaged item(s).

PRODUCT FAQ

  1. I’m not a mom. Can I still purchase Boss Mama products?

    Of course you can! Our Real-Support Bra is great for all-day wear, including for light exercise. Our SlimShape Bengkung and Hourglass Corset is perfect for instant slimming and lumbar & back support.

  2. I’m pregnant, but I want to purchase the SlimShape Bengkung now. Can I pre-purchase it?

    Yes, we will issue you a coupon code that you can redeem after you have given birth. Alternatively, you can purchase a gift card at the same price of the SlimShape Bengkung as a present to yourself in the future! You can also do the same for all our other products.


  3. Is the SlimShape Bengkung/Hourglass Corset suitable for C-section moms?

    The SlimShape Bengkung is suitable for c-section moms as early as 3 weeks after delivery. However, the Hourglass Corset is recommended for moms who have given birth over ~3 months ago and/or have ‘graduated’ from the SlimShape Bengkung.


  4. Is there padding in the bra?

    No, it doesn’t have padding but it is double-layered to increase nipple coverage. If you're a lactating mom, you can use our Premium Disposable Nursing Pads to soak up excess milk and keep your breast area dry, which will also give extra nipple coverage.

  5. Is the bra wireless?

    Yes, there is no underwire in the bra. Instead, the underbust band is thick and strong enough to provide excellent support while being soft enough to adapt to your changing body. We omitted the wire as it may be uncomfortable for pregnant and nursing mothers, which might affect breast milk production.

  6. What are the Premium Disposable Nursing Pads made of?

    It's filled with high-quality Japanese fluff pulp and absorbent polymer that soaks up breastmilk without feeling damp. It's also the same filling as some baby diapers, and it is not scented nor dyed. Through our own internal team QC, we also noticed it felt similar to a 'Kool Fever' patch when it was full of liquid.

If you have any questions that are not listed here, kindly reach out to us via email at hello@bossmama.my or WhatsApp us!